Refund policy

Last Updated: August 24, 2026

We want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

1. Return Period

You may request a return within 30 calendar days of the date your order was delivered.

To be eligible for a return, the item must generally be:

Unused
In its original condition
In its original packaging, where applicable
Free from damage caused by the customer
Accompanied by the order information necessary for us to identify the purchase

2. How to Request a Return

Before sending an item back, please contact us first.

Please email:

oemmeriamcglynn@gmail.com

Your return request should include:

Your full name
Order number
Product name
Reason for the return
Photos, if the item is damaged or defective

We will review your request and provide return instructions when applicable.

Please do not send a return to an address without receiving return instructions from us first.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or other applicable solution.

4. Items That Are Not Eligible for Return

Returns may not be accepted if the product:

Has been used or worn
Has been damaged after delivery due to customer handling
Is missing original packaging when the packaging is required for the return
Shows signs of intentional damage or misuse
Is returned after the applicable return period

5. Return Shipping Costs

Unless the return is related to an item that arrived damaged, defective, or incorrect, the customer may be responsible for applicable return shipping costs.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will review the situation and determine the appropriate shipping arrangement.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

After we issue a refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Please allow approximately 5–10 business days after refund processing for the funds to appear.

7. Sale or Promotional Items

Unless otherwise stated on the product or promotion page, sale and promotional items are subject to the same return conditions described in this policy.