Refund policy

Customer Return & Refund Policy

Effective Date: August 2026

At FEEL AT HOME RENTALS LLC, we aim to provide customers with a reliable and straightforward shopping experience. Eligible merchandise may be returned subject to the conditions described below.

Return Eligibility

Return requests must be submitted within 30 days of delivery.

To qualify for a standard return, merchandise should:

• Be unused and in its original condition
• Remain in resalable condition
• Include original packaging where applicable
• Include all supplied parts and accessories
• Not have been modified or damaged after delivery
• Include valid order information or proof of purchase

Items that do not meet these requirements may not qualify for a refund.

Items Not Normally Eligible

The following items may be excluded from the standard return policy:

• Customized or personalized merchandise
• Final-sale products
• Clearance merchandise
• Gift cards
• Items that have been used, altered, or modified
• Products damaged through improper handling or use

Where applicable, product-specific return conditions may be stated on the relevant product page.

Refund Processing

Returned items will be inspected after receipt.

If the return is approved, the refund will be issued to the original payment method within 5–10 Business Days.

Additional processing time may be required by the customer's bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Photographs of the item
• Photographs of the shipping package

We will review the information and determine an appropriate resolution.

Return Shipping

Customers are responsible for standard return shipping expenses unless the return results from an incorrect shipment, verified product defect, or damage occurring during transit.